CX

All CX Videos:

  • What is a primary way your organization can differentiate itself from competitors? Better customer experience. But creating a better customer journey is both a science and an art. Hans Schmolke, CEO Of Metrinomics, And Ken Koffman, SVP Technology & Standards at TIA visit TIA NOW to discuss the customer experience journey for business.

  • User Experience (UX) and Customer Experience (CX) are under transformation. Customers expect more, and organizations can deliver more. The question is “Of what?” Is it greater engagement? A higher bar for meeting of expectations? A more in-depth immersion into a brand and its offerings? This panel of UX and CX specialists will dissect how human behavior and digital knowledge will combine to create new paradigms of interaction in a consumer driven world of business and government.

  • Customer care is no longer about a 24-hour call center. User Experience (UX) and Customer Experience (CX) are under transformation. In this TIA NOW discussion hosted by Andy Castonguay, Principal Analyst at Machina Research, UX and CX specialists will dissect how human behavior and digital knowledge will combine to create new paradigms of interaction in a consumer driven world of business and government.